Airtel Uganda would like to apologise to some of its customers who experienced a time synchronization error on their phones.
The change in time only affected our customers whose phone date and time is set by the network. This was due to a minor synchronization application process error on our Network Time Protocol server.
The change in time happened in the evening at around 9 pm whereby all those with their clocks set to automatic update had their time change from the original to 3.45 am, however the error has since been resolved and the time corrected.
Airtel Uganda wishes to further assure its customers that at no time was the Airtel money platform compromised by the change in time as purported by a hoax message sent to our subscribers yesterday evening.
As the smart phone network, we would like to assure our customers and the general public that the Airtel money platform remains the most secure and reliable mobile money service in Uganda.
