Centenary Bank wishes to update its esteemed customers and the public of the ongoing ATM access PIN change.
We received complaints from 25 customers regarding inconsistencies on their bank balances with the bank.
We conducted preliminary investigations and found out that this could have been as a result of our system upgrade that the bank regularly undertakes to improve its services to customers.
As part of efforts to address the inconsistencies, we instigated a temporary ATM cash withdraw limit to shs100, 000 for 24 hours. However, all limits have since returned to the normal levels and all clients are transacting normally.
Secondly, the bank decided to block all customer ATM PINs and requested the customers that want
to withdraw over the ATM platform to first reset their ATM PINs. This exercise is currently going on in all our 63 branches and it takes a maximum of only one minute.
As a result of this change, we are experiencing high traffic within our branches which we are managing by deploying more staff and the necessary equipment to speed up service delivery.
One of Centenary Bank’s strength is in its ability to quickly detect risks and work on them instantly to avoid loss. This is a bank that enables clients to quickly detect whether there are inconsistent transactions on their accounts so that they can instantly notify the bank. This is majorly through our
SMS alert service. Therefore we wish to reaffirm to our customers that their deposits are safe and our operations are on-going normally.
We advise our clients to also make use of our alternative channels including CenteMobile. Customers who wish to update their ATM PINs are advised to visit any of our branches with a valid ID to change your ATM access PINs. Contact us on 0417202315/ email: info@centenarybank.co.ug for more information.
We wish to thank our customers for their patience, and we pledge to continue serving them even better.
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