Recent claims made by Mr. Andrew Kyamagero on social media regarding his insurance claim for vehicle registration number UBK 291B under the insurance policy of his employers, Africa Broadcasting Uganda Limited (ABUL), have caught attention. Understanding the stress and frustration associated with unexpected vehicle breakdowns, especially during the festive season, ICEA LION is keen on offering a transparent response to these concerns.
The prompt acknowledgment of Mr. Kyamagero’s claim on November 21, 2023, and the subsequent initiation of thorough investigations are highlighted. The settlement offer (Discharge Voucher) issued to ABUL, instructing payment to EASY RIDE, an automotive repair garage chosen by Mr. Kyamagero but not part of ICEA LION’s approved panel of partner automotive repair garages, is emphasized. The offer covered the purchase and installation of a new engine, towing costs, and all assessed expenses.
The importance of post-repair inspection on December 14, 2023, revealing that the engine had been repaired instead of being replaced as agreed upon, is emphasized. The article sheds light on the subsequent delay in settling Mr. Kyamagero’s claim due to the need for engine replacement. It reinforces ICEA LION’s position that once a client chooses a preferred garage, the insurer cannot be held liable for any resulting substandard repairs.
ICEA LION’s proactive approach in reaching out to and meeting Mr. Kyamagero on January 2, 2024, is stressed. This meeting underscores ICEA LION’s unwavering commitment to resolving the matter with utmost priority, diligence, and dedication to ensuring complete client satisfaction.
Acknowledging ICEA LION’s significant presence in Uganda for nearly twenty-five years, the article highlights the insurer’s commitment to exceeding customer expectations and dealing empathetically and professionally with clients. It reassures Mr. Kyamagero and all ICEA LION clients that the company actively addresses concerns and aims to provide transparent and human-centered solutions.
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