Makerere University Law lecturer, Dr. Busingye Kabumba took to his personal Twitter account to rant and bombard MTN Uganda with a series of tweets after sent money to a wrong MTN mobile number last Saturday morning. Dr. Kabumba, after contacting MTN customer care informing them that he had erroneously sent money to a wrong number, the Law Don was informed by MTN to secure a court order if he wants the transaction reversed quickly.
According to Dr. Kabumba, the money was meant to help a young lady in Bukomansimbi who had lost a loved one.
Dr. Kabumba was told to wait for 72 hours, something that pushed him to wage war on the giant telecommunication company in a tweet war. Before kicking off the tweet war, Dr. Kabumba also engaged MTN through the online customer care service where he got a rude response from a one Ronald Muwaya, one of MTN’s staff members, “I cannot spend 10 minutes explaining the same thing,” Muwaya reportedly told Dr. Kabumba.
Here are a few of Dr. Kabumba’s tweets.
Wonders never cease. I sent mobile money to a wrong @mtnug number yesterday. Called MTN immediately and a ‘reversal’ was ‘initiated’. Was assured that the funds would be credited on my account ‘within 24 hours’ 1/3
— Dr Busingye Kabumba (@bkabumba) May 27, 2018
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Just called @mtnug again, and now being told that I should call the person who received the money in error and ‘reach a mutual agreement’ with them ??????The apparent alternative is to secure a ‘court order’!!! If this is not bufere, I don’t know what is! @UCC_Official 3/3
— Dr Busingye Kabumba (@bkabumba) May 27, 2018
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Just called @mtnug again, and now being told that I should call the person who received the money in error and ‘reach a mutual agreement’ with them 🙆🏿🙆🏿😡😡The apparent alternative is to secure a ‘court order’!!! If this is not bufere, I don’t know what is! @UCC_Official 3/3
— Dr Busingye Kabumba (@bkabumba) May 27, 2018
“I followed up the matter with a few hours later. The customer care agent this time stipulated 72 hours as the requisite waiting period. I called again, I told that I should call the person who received the money in error and ‘reach a mutual agreement’ with them the apparent alternative is to secure a ‘court order’’ he tweeted.
Indeed, this is serious abuse by @mtnug! What does @mtnug expect ‘omuntu wa wansi’ to do – secure a ‘court order’ to recover Ugx 5,000 sent to the boda or rolex guy? Kabumba wondered.
For those who did not know about Dr Busingye Kabumba, well, he is Ugandan lawyer and poet who also doubles as a Lecturer-in-Law, Human Rights and Peace Centre, at the Faculty of Law, Makerere University. He is also a Consulting Partner with M/S Development Law Associates.
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