The National Animal Genetic Resources Centre and Data Bank (NAGRC&DB) has unveiled a fresh set of service delivery standards aimed at making the agency more responsive, accountable and efficient in dealing with farmers, livestock breeders and other clients across the country.
Under the new commitments, anyone visiting a NAGRC&DB service point must be attended to within five minutes. Letters and written correspondence will now receive a reply within five working days, complaints will be acknowledged within 48 hours, and any complaint requiring further investigation must be resolved within 14 days.
The standards are contained in the NAGRC&DB Client Charter and Service Delivery Standards covering 2025/26 to 2029/30 — two of five institutional frameworks launched at the agency’s headquarters in Entebbe.
Minister Calls for Real Implementation
Officiating at the launch, Minister of State for Animal Industry Bright Kanyontore Rwamirama said the value of the new documents would lie not in their publication but in how faithfully they are put into practice. He challenged NAGRC&DB’s management, staff, board and partner organisations to turn the written commitments into tangible gains — faster service, higher livestock productivity, and wider farmer access to modern breeding technologies.
The Client Charter spells out the full range of services NAGRC&DB offers, the rights and obligations of clients, and the channels available for feedback and complaints. The Service Delivery Standards, meanwhile, give the agency measurable targets against which its performance can be tracked and judged.
Five Frameworks, One Direction
The charter and service standards were launched alongside three other strategic documents: the Uganda National Animal Breeding Strategy and Action Plan (NABSAP), the Strategic and Investment Plan for 2025/26–2029/30, and the Communication and Knowledge Management Strategy for 2026/27–2030/31. Together, officials said, the five frameworks are meant to align the country’s animal breeding priorities with investment planning, service delivery, accountability and public communication.
The Strategic and Investment Plan commits NAGRC&DB to deepening its support for farmers operating under the Parish Development Model (PDM) by improving access to affordable, high-performing breeding stock for dairy, piggery and poultry enterprises. The agency’s network of farms and ranches is expected to double as breeding, multiplication and technology-transfer hubs, working in partnership with local governments, farmer groups and PDM structures at the grassroots.
NABSAP, for its part, targets long-standing weaknesses in the national breeding sector — low genetic productivity, poor infrastructure, limited access to quality breeding materials, unchecked cross-breeding, and gaps in animal identification and traceability. The strategy also pushes for climate-resilient genetics and the protection of Uganda’s indigenous animal genetic resources.
The Communication and Knowledge Management Strategy is intended to close information gaps by ensuring farmers and other stakeholders can access timely, reliable updates on NAGRC&DB’s programmes, technologies and services.
“Launching Possibilities”
Eng. Robert Ssenozi, a NAGRC&DB board member representing farmers from the Central Region, said the event marked more than a paperwork exercise. “The launch is not just about unveiling documents. It is about launching possibilities,” he told attendees.
Dr Israel Mugezi, Senior Planner for Agriculture at the National Planning Authority, urged the sector to build a competitive, sustainable animal industry anchored on high-yielding, affordable and climate-resilient genetics. He tied improved animal productivity directly to Uganda’s broader ambitions for value addition and export growth, citing processed dairy products such as milk powder as an example of where better genetics could pay off.
What It Means for Farmers
The new framework places the burden of proof squarely on NAGRC&DB. Going forward, its performance will be measured against concrete outcomes: how quickly clients are served, how easily they can get reliable information, how affordable and accessible quality breeding materials become, how transparently complaints are handled, and — ultimately — whether livestock productivity on the ground actually improves.
